Villa Medicina considers it a particularly important task to fully exercise the right to information of patients, patients, and their relatives (hereinafter: Patient) and to ensure the flow of information necessary for effective patient care in the doctor-patient relationship. The staff of Villa Medicina consider it important that your human dignity and personal rights are not violated during treatments and examinations.
With our house rules, we want to provide a wide range of information about patient information practice and the rights and obligations of patients. The purpose of the House Rules is to provide useful information to help your care at the institution, to reduce any uncertainty and feeling of vulnerability inherent in you. The availability of the necessary information for care is equally important for the patient (relative) and the staff of the institution, so care can be carried out effectively, efficiently, and safely.
Villa Medicina has specialist appointments, as well as some non-medical but health-related services. There is no inpatient care.
Please help us so that everyone understands and adheres to the rules of the policy, which ultimately promotes recovery.
1. APPROACH OF THE HEALTHCARE INSTITUTION, INFORMATION RELATED TO THE INFRASTRUCTURE
1.1 ACCESSIBILITY OF THE INSTITUTION
Address of our institution: 1124 Bp. Szendi u. 16. (entrance: Németvölgyi út 68.)
Our institution’s website: https://villamedicina.hu/
Our institution’s e-mail address is: info@villamedicina.hu
The telephone numbers of our institution are: +36 70 625 7975
You can get to our institution in the following ways:
By public transport: take tram 59 to the Zólyomi stairs, or bus 102, 110, 112 to Apor Vilmos tér
By car: GPS 47.4919329, 19.0105028
Parking options:
Parking zone in the streets next to the building (Szendi árok, Szendi utca): 3122
In Hegyvidék Center: 1 hour free
1.2 INFORMATION WITHIN THE INSTITUTION
After your arrival at the surgery, our receptionist colleagues will record your data and provide information regarding your next tasks and questions.
2. INFORMATION RELATED TO PRESCRIPTION, ADMISSION, ADMISSION TO THE HEALTHCARE INSTITUTION, AND THE CARE PROVIDED THERE
2.1 NOTICE
Appointments and admissions for outpatient care are made by prior appointment. The appointment can be made by phone or ONLINE, depending on the specific order. By phone: 06 70 625 7975. We would like to inform you that certain aspects may change the admission and call-in order, and that in some cases the waiting time may be long. (e.g., emergencies, etc.) In such cases, the dates specified in the appointment may be changed. Please understand!
2.2 HEALTH AND PERSONAL DOCUMENTS TO BE SUBMITTED
Personal documents required for your mandatory identification:
- personal identification card,
- address card,
- Social Security card
Medical documentation required to safely plan your care:
- previous final reports, outpatient records, referral
- findings, examination results (laboratory findings, X-ray findings, CT, MR examination findings and CD images)
A list of your medications, their dosage, and other non-medicinal nutritional supplements, vitamins, etc. list.
3. REGULATIONS OF ATTENDANCE WITHIN THE INSTITUTION
During your stay at the Institution, we ask that you comply with the standards of Hungarian legislation and general morality. It is forbidden to commit crimes on the territory of the institution, especially violence and threatening behavior towards the staff. In addition, we ask you to pay particular attention to the following: General behavior expectations: we ask that you show polite, courteous, friendly, and helpful behavior towards the care staff and your fellow patients. Threatening behavior, aggression, loudness, and dirtying the building are strictly prohibited! These behavioral expectations apply not only to patients, but also to persons entering the building for any purpose (e.g., relatives, visitors, medical students). Waiting: Please take care of cleanliness while waiting and avoid making loud noises. In some cases, it may happen that you will not be able to enter the examination at the scheduled time if you are late, please wait patiently in this case, and if you leave the waiting room while you are waiting, let our reception colleagues know.
During your treatment at the Institute, taking still pictures, moving pictures or sound recordings is strictly prohibited, except with the prior written consent of the staff!
4. WORK SCHEDULE OF OUR INSTITUTION
Institute opening hours: Villa Medicina is open every day from Monday to Thursday from 8:00 a.m. (This may differ in some cases!)
Order time for special orders: the order time for each order varies. Please inquire at 06 70 625 7975 or at www.villamedicina.hu .
Institute closure: Villa Medicina is open from Monday to Thursday until 7 p.m. (This may differ in some cases!)
5. LEAVING THE PATIENT
After the examination/intervention, you can leave the Institute after payment. Before you are dismissed, you will receive the following documents:
- outpatient card,
- if necessary, a specialist recommendation (medicine, formula, medical aid)
6. SECURITY
6.1 ASSETS PROTECTION, PRESERVATION OF VALUABLE
There are no wardrobes in our office, only hangers placed in the corridors and in the examining rooms. Please do not leave your valuables unattended during your stay in the clinic.
6.2 FIRE PROTECTION
Smoking and open flames are prohibited on the premises of the Institute! Smoking is only allowed outside the 5-meter area from the street entrance.
In the event of a fire, please follow the instructions of the institute’s staff or the authorities! If the Institute is evacuated, please start leaving the building immediately by leaving your personal belongings behind, and in the meantime help your fellow patients and the staff!
6.3 ENVIRONMENTAL PROTECTION
During health care, hazardous waste can also be generated, which is collected separately from other waste in a waste collection bin organized for this purpose. Although hazardous waste is mostly disposed of by medical personnel, it is possible that you also generate this type of waste during your care, mostly e.g. after blood sampling, gauze sheet contaminated with blood, etc. If you generate such hazardous waste, give it to the assistants on the ground floor, at the registration desk, and they will take care of its proper disposal.
7. PATIENT IDENTIFICATION
To ensure your safety, our staff may ask you for your name and other information before starting certain activities during your care to verify your identity. Please help our work with your answers!
8. OTHER SERVICES
The following other services can be found in or near our institute:
- Wifi: Free Wifi is available in Villa Medicina, the password can be found on the boards in the waiting room.
- A hot meal is available at the Hegyvidék Center, located 1 minute from Villa Medicina.
- A pharmacy is also located in the Hegyvidék Center.
- Bank machine: also located in the Hegyvidék Központ
9. PATIENT RIGHTS AND PATIENT OBLIGATIONS
Our patients are entitled to the 1997 CLIV on health care. patient rights defined by law. These are the right to health care, the right to human dignity, the right to maintain contact, the right to leave the hospital, the right to information, the right to self-determination, the right to refuse care, the right to access medical records, and the right to medical confidentiality. At the same time, in addition to the patient’s rights, the patient also has obligations during the stay in the institute and during the healing process.
PATIENT RIGHTS IN THE HEALTHCARE ACT (CLIV. ACT OF 1997)
10.1 THE RIGHT TO HEALTH CARE
It also means care that is lifesaving or prevents serious or permanent health damage, relieves pain, or reduces suffering. The right to health care is adequate if the relevant professional and ethical rules and guidelines are observed. The care must be continuously accessible, which means that the care must be provided at a care level appropriate to the patient’s health condition, for example in primary care, outpatient care, or inpatient care.
10.2 THE RIGHT TO HUMAN DIGNITY
means that only the interventions necessary for the care can be performed on the patient, and that, in view of the patient’s sense of modesty, clothing can only be removed for the necessary time and to a professionally justified extent during the care. The patient can only be kept waiting for a justifiable reason.
10.3 EXERCISE OF THE RIGHT TO CONTACT
always depends on the conditions in the hospital, this is contained in the Patient Information Policy. Of course, the exercise of rights is conditional on respecting the rights of fellow patients and ensuring uninterrupted patient care.
10.4 RIGHT TO INFORMATION
it can be of two types, self-determination and therapeutic.
The goal of self-determination information is to enable the patient to make a well-founded decision about consenting to or refusing treatment. The purpose of therapeutic information is to provide information related to therapy after consent, such as lifestyle advice or the need for control. The patient has the right to complete information in an individualized form, in an understandable manner: – about his state of health, its medical assessment, – about recommended tests and interventions, the benefits and risks of their performance, their planned dates, his right to make decisions about the tests, – about the process of care, about the expected outcome, – about further care, possible alternative procedures and methods, – about the recommended lifestyle, – about the results of the examinations.
The patient has the right to: – know the names, qualifications, and positions of the persons involved in his care – to ask questions during and after the information – to indicate the person whom the doctor can inform, and to exclude persons from the information. The able-bodied patient can waive the information, however, if the intervention is initiated by the patient, the waiver is valid only in writing.
10.5 THE RIGHT TO SELF-DETERMINATION
based on this, the patient has the right to freely decide on the use of health care, consent to interventions, and their refusal.
10.6 RIGHT TO REFUND THE SUPPLY
every able-bodied patient has the right to refuse care unless it endangers the life or physical integrity of others. Where possible, what led the patient to refuse treatment should be explored and the consequences of non-treatment should be informed. Attempts should be made to change his decision, but he should not be forced to change his decision.
10.7 RIGHT TO ACCESS HEALTHCARE DOCUMENTATION
according to The patient has the right to – receive information about the management of his data related to medical treatment, – get to know the health data relating to him, – look into the health documentation, make an extract or a copy of them, and receive a copy at his own expense, – at the end of a connected care process consisting of several sub-activities or inpatient to receive a written summary report (final report) after treatment at a medical institution, – to initiate the addition or correction of medical documentation that he considers to be inaccurate or incomplete. After the patient’s death, the legal representative, next of kin, and heir are entitled – based on their written request – to get to know the medical data related to the cause of death or related to the medical treatment before the death, to investigate the medical documentation, and to make an extract or copy of them or to make their own get a copy at your expense.
10.8 RIGHT TO MEDICAL CONFIDENTIALITY
based on this, the patient is entitled to have the persons involved in his care treat his data confidentially. The patient has the right to: – decide to whom information about his condition can be given, as well as to exclude persons from the information. – to ensure conditions when only the persons participating in your care are present during your medical treatment.
11. OBLIGATIONS OF THE PATIENT
The patient – if his state of health allows this – is obliged to cooperate with the healthcare workers involved in his care according to his abilities and knowledge as follows:
- to inform them about everything necessary to establish the diagnosis, especially about any previous illnesses, medical treatment, taking medicine or medicinal preparations, health-damaging risk factors,
- to inform them – in connection with their own illness – about everything that could endanger the life or physical health of others, so about infectious diseases and diseases and conditions that preclude the performance of the profession,
- to inform them of all legal declarations made by him in the past concerning health care,
- comply with the provisions received from them regarding your medical treatment,
- comply with the rules of the medical institution,
- to pay the reimbursement fee required by law
- verify your personal data as required by law.
- Appointment cancellation: If the Patient does not show up for the appointment or cancels it within 24 hours, the previously paid deposit (50% of the treatment price) will not be refunded!
When exercising their rights, patients and their relatives are obliged to respect the rights of other patients, the operating procedures of the institution prescribed in this information sheet and may not infringe the rights of healthcare workers stipulated by law.
Budapest, January 1, 2020